Site Definitions

1. Contract Number                                

2. Courier                                                  

3. Daily Cut–Off Time                              

4. Delivery / Collection Charges           

5. Destination Charges                          

6. Door to Deport Service                     

7. Door to Door Service                                 

8. Express Service                                             

9. Groupage Service                                 

10. HM Revenue & Excise Approved           

11. Important Documentation

12. Documentation Charge

13. Late Payment Charge

14. Payment (Final Settlement)

15. Re-delivery / False call Surcharge

16. Scheduled Daily Deliveries

17 Special Delivery Times

18. Transit Time

19. Unsuitable Cartons

20. United with your goods

1. Contract Number

Your contract number is your reference through out your full movement from the time you book to the point of delivery. Your consignment is identified with a four / five digit number proceeded by the letter B and must be provided at all times.

2. Courier Methods

When sending courier consignments over to Europe we will use courier dispatch methods were consignments are booked and discharged on trailers weekly. A courier service is an express service which can take a few days or a couple of weeks.

A courier method is also used nationwide to cover areas where our scheduled daily vehicles can not cover and these can sometimes be treated for special delivery requirements.

3. Daily Cut–Off Time                                           

Despite our large coverage ability for our daily scheduled deliveries and collections, there comes a time were Allfreight ceases to book additional jobs in order to maintain and proceed with our scheduled daily deliveries. 

4. Delivery / Collection Charges                               

Allfreight offer one free delivery and one free collection within the M25 motorway.

Additional delivery collection surcharges will be incurred at a flat rate for areas outside of this given zone dependant on the distance to the address nationwide.

5. Destination Charges                                           

Allfreight’s rates DO NOT include destination charges such as Duty Excise, Duty, Vat, inspection charges, storage, disposal charges, inspection costs, cleaning charges.

The above destination charges listed could be subject to the physical condition of the contents, incorrect or incomplete documentation could result into storage costs. Our qualified staff can advise you on how to complete the relevant documentation.

Confirmed Destination costs -

AQIS Inspection Fee (Australia)

A fee is usually incurred at destination on every consignment of personal effects being imported into Australia; this fee is raised by the ‘Australian Quarantine Inspection Service’ (AQIS) and is for the processing of paper work and physical inspection of personal effects.

MAF Inspection Fee (New Zealand)

A fee is usually incurred at destination on every consignment of personal effects being imported into New Zealand; this fee is raised by the ‘Ministry of Agriculture and Forestry’ (AQIS) and is for the processing of paper work and physical inspection of personal effects.

Cargo Dues Fee (South Africa)

A government handling fee (not an inspection fee) which is billed at a flat rate for the overall consignment of personal effects that moves through the seaports and airports in South Africa? Allfreight would suggest that this fee is paid prior to export along with the rest of the shipping charges to avoid any delays in South Africa.

6. Door to Deport Service                                             

The Door – to – Depot services via ports / airports allows the consignment to travel from the door of the building at the collection address to our chosen agent depot / warehouse or the airline’s chosen cargo bond. 

7. Door to Door Service                                             

The Door – to – Door service via ports / airports allows the consignment to travel from the door of the building at the collection address to the door of the building at the destination address.

The consignment will have been cleared through the Customs Authorities by our B.A.R. Overseas agent where they will off load and deliver your goods to the required B.A.R Standard. 

8. Express Service                                                         

When a consignment is sent overseas via our express service the transit method used would be by Airfreight to insure an expedient delivery service. Allfreight International are authorised by HM Revenue and Customs to give our clients the reassurance they need when we handle their air freight consignments.

9. Groupage Service         

When a consignment is sent overseas via our groupage service the transit method used would be by a consolidated groupage container service where consignments are placed in sealed marine containers. The transit time is longer than our express service as time allowed is weeks instead of days however rates are far more cost effective for the larger excess baggage shipment.

10. HM Revenue and Excise approved

Allfreight International are authorised by HM Revenue and Customs to give our clients the reassurance they need when we handle their ocean / air / road freight consignments. As an approvable government bonded warehouse, our standards must be to the highest level in order for us to deal with customs and the airlines directly.

11. Important Documentation

Upon delivery of boxes you will receive a document pack, which includes our baggage, storage and mini move services.

When using our worldwide baggage service we will require the following –

          ·         An Inventory Form

·         Copy of your passport

·         A Customs Form, relating to the destination country (if required, check website for details).

·         Signed contract / invoice (completed upon collection with driver)

However when using our storage or mini move service we will require the following:

• An Inventory Form
• Signed contact / invoice (completed upon collection with driver)

The inventory and contract forms are carbonated so all clients receive full copies of all paperwork completed and signed for. This provides our client with the added reassurance that Allfreight will carry out the service they have contracted us to do.

We do not accept any responsibility if your documentation is incomplete and destination charges are levied as a result, or if this causes any unforeseen delays.  Our staff will always advise when asked how to complete their paperwork to avoid any problems however information / guide packs are provided.

12. Late Documentation Charge

If documentation is not available for our driver upon the given collection date an additional late documentation charge could be incurred at a flat rate of £25.00 for administration.

13.  Late Payment Charge

If the payment for your consignment has not been received within 7 days of us collecting your goods from your address then storage costs will be charged at a flat daily rate.

14. Payment (Final Settlement)

The Final payment is to be made once Allfreight International has collected your entire consignment. The prepaid Deposit is deducted from the overall charge to create the Final Charge. This will then reflect the outstanding balance due for settlement for the shipping, storage or mini move services provided by us.

When using Allfreight’s Storage service the Final payment is only established at the end of the storage period. If payment is not made prior to the date of redelivery, which is also the agreed storage end date, then a storage charge resumes also a re-delivery fee will be charged if the client is not there on the given delivery date.

Payment can be made by Cash, Cheque, all major Credit or Debit Cards, Travelers Cheques or by transfer directly into our bank. If you are paying by cheque the goods will not be dispatched until your payment has cleared though our bank. Credit card payments are subject to a 3% booking fee.

15. Re-delivery / False call Surcharge

The standard delivery and collection of boxes (within the M25) is Free however should we have to revisit your residence due to a request for extra boxes then a flat rate will be charged.

In case of a mini move the redelivery is included in the original price however should the client not be available on the delivery date given then an additional false call charge will be incurred. A false call charge will also apply at a flat rate of £25.00 when a client has booked our services and have failed to meet our driver as arranged.

16. Scheduled Daily Deliveries

The deliveries, collections and re-deliveries are routed and scheduled using the available vehicles. We are unable to provide our client with specific times due to the large volumes of work and the unforeseen circumstances which can occur on the road.

We ask our clients to call us after 8.30am on the morning of delivery or collection

so we can advise you if the driver will be with you in the morning (before 12 noon) or in the afternoon (12 noon-7pm) Sometimes due to the workload our drivers may work outside these hours, however if your delivery or collection is before 8.30am or after 7pm you will be advised accordingly.

If you make a booking please try to keep to the appointment as we may have had to turn away other bookings to accommodate yours. If you cancel for whatever reason without a minimum of 24 hours notice we reserve the right to make a false call charge.

17 Special Delivery Times

In the case of a specific timed delivery / collection we can provide our clients with special delivery times however an additional cost will be charged at a flat rate on request, based on the area in question. 

18. Transit Time

Transit times given are on an estimated basis -

          ·         Sea - between 8-12 weeks (approx)

·         Air – between 7 – 10 days (approx)

·         European – between 2 – 3 weeks (approx)

·         Mini Move – between 3 -5 Days (Approx)

Please note that we can not be held responsible for delays beyond our control.

19. Unsuitable Cartons

Free packing materials are provided however if the client has chosen to use their own boxes they must make sure they are suitable for moving (not wise to use supermarket boxes).  In the event that the client boxes are not suitable we will advise the client that Allfreight will have to repack their boxes. If a repack is essential then Allfreight will charge £15.00 per box based on however many boxes require repacking.

20. United with your goods

In case of a storage / mini move service Allfreight’s customer service department will contact you via your preferred contact details to confirm delivery dates and delivery in order for the client to be reunited with their goods.

When sending goods overseas with Allfreight International via air / road / sea our, chosen B.A.R. representative / airline will contact our clients at destination in order to make sure that the client is united with their goods.